El Lift Paratransit Service provides, curb-to-curb, public transportation service for people with disabilities who are unable to use El Metro fixed route buses. Paratransit is a shared-ride service operated with modern, accessible vehicles. Riders who are unable to access vans by using steps can use the wheelchair lifts or ramps.
We are here to provide safe, reliable, dependable, and efficient public transportation for persons with disabilities.
The Americans with Disabilities Act (ADA) of 1990 requires that each public agency, which operates a fixed route public transit service, provide paratransit service for persons with disabilities who cannot utilize fixed route service, due to their disability. Three categories of persons with rights to paratransit services established by the ADA are:
Category 1) Individuals, who because of their disability cannot independently board, ride and/or disembark from an accessible vehicle.
Category 2) Any person with a disability who can use an accessible fixed route vehicle, but for whom any desired trip cannot be made because the service they need is not yet accessible, is eligible.
Category 3) Those who have impairment-related conditions that prevent them from getting to or from a boarding or disembarking location.
Service Area: Paratransit service will be provided only within the service area. The extent of this service area is width of ¾ of a mile on either side of any El Metro fixed route.
Please review the EL Lift Riders Guide- Policies and Procedures to familiarize yourself with the El Lift service. If you have questions regarding the El Lift Paratransit service, please call the El Lift Department at 956-795-2290.
Application for services
An application for service must be completed and approved by Laredo Transit Management Inc., El Metro prior to delivery of El Lift paratransit services. An application may be obtained at the following locations, Monday thru Friday 8:00 a.m. – 5:00 p.m.:
El Metro Operations Facility
El Lift Paratransit Office
401 Scott St.
Laredo, Texas 78040
El Metro Transit Center
1301 Farragut St., 1st Floor Lobby
Laredo, Texas 78040
Or download the application below
El Lift Paratransit Service Operation Hours
Monday, Wednesday, Friday: 5:00am – 10:30pm
Tuesday, Thursday: 5:30am – 10:30pm
Saturday: 6:00am – 10:30pm
Sunday: 8:00am – 8:30pm
El Lift Paratransit Scheduling Hours
Monday – Sunday 8 a.m. – 6 p.m.
El Lift Paratransit Administration Hours
Monday – Friday 8 a.m. – 5 p.m.