Comments & Complaints

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Comments & Complaints

El Metro Transit is committed to providing you with safe and reliable transportation services and we want your feedback.  Please use this form for suggestions, compliments, and complaints.  You may also call us at (956) 795-2280, visit our Customer Service Center at 1301 Farragut, or contact us by email or U.S. postal mail at the addresses below.  Please make sure to provide us with your contact information in order to receive a response. If you need forms in an alternative format you can request them with the information below.

El Metro Transit
Monica Serna Transit Center Coordinator
1301 Farragut
956-795-2280 Customer Service
956-795-2258 Fax




El Metro Transit is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.  To ensure equality and fairness, El Metro is committed to making reasonable modifications to its policies, practices and procedure to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.  Requests for modifications can be made by calling 956-795-2280 or emailing

Open Record Requests

The Texas Public Information Act requires governmental agencies to make available for inspection and copying all information that is collected, assembled, or maintained by or for a governmental body if it owns or has a right of access to the information, except for information the Act exempts or prohibits from disclosure, according to Chapter 552 of the Texas Government Code. Please follow prompts on link below to submit a request.

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