El Lift Paratransit

El Lift Paratransit Eligibility Notice

Dear El Lift Paratransit Customer:

Please be informed that El Lift Customers whose eligibility has expired or is scheduled to end soon will be extended for 90 days from the expiration date. El Lift Customers will receive a notification via telephone at a later date regarding the process for reapplying and renewing his/her Photo ID card.

If you have any questions regarding the eligibility process, please call the El Lift office at 956-2290.

Thank you,

El Lift Management

Aviso de elegibilidad El Lift Paratransit

Estimado cliente de El Lift Paratransit:

Tenga en cuenta que los Clientes de El Lift cuya tarjeta de elegibilidad este vencida o este programada para vencerse pronto, se extenderá la validez por un período de 90 días. Los Clientes de El Lift recibirán una notificación por teléfono en una fecha posterior con respecto al proceso para volver a solicitar y renovar su tarjeta de identificación con foto.

Si tiene alguna pregunta sobre el proceso de elegibilidad, llame al departamento de El Lift Paratransit al 956-795-2290.

Gracias,

El Lift Management

El Lift Paratransit Service provides, curb-to-curb with assistance to the door (as per request) public transportation to people with disabilities who are unable to use EL METRO’s fixed route buses. “Curb-to-curb” means the vehicle will pick-up customers at the curb of the pick-up address and drop-off customers at the curb of the drop off address. Customers needing assistance beyond the curb can let an El Lift
agent know so additional assistance can be provided. El Lift provides “Assist-to-Door” service for customers who cannot independently walk or roll from the front door of their home to a El Lift van parked at curbside. Paratransit is a shared-ride service operated with modern, accessible vehicles. Riders who are unable to access vans by using steps can use the wheelchair lifts or ramps.

We are here to provide safe, reliable, dependable, and efficient public transportation for persons with disabilities.

The Americans with Disabilities Act (ADA) of 1990 requires that each public agency, which operates a fixed route public transit service, provide paratransit service for persons with disabilities who cannot utilize fixed route service, due to their disability. Three categories of persons with rights to paratransit services established by the ADA are:

Category 1) Individuals, who because of their disability cannot independently board, ride and/or disembark from an accessible vehicle.

Category 2) Any person with a disability who can use an accessible fixed route vehicle, but for whom any desired trip cannot be made because the service they need is not yet accessible, is eligible.

Category 3) Those who have impairment-related conditions that prevent them from getting to or from a boarding or disembarking location.

Service Area: Paratransit service will be provided only within the service area. The extent of this service area is width of ¾ of a mile on either side of any El Metro fixed route.

Please review the EL Lift Riders Guide- Policies and Procedures to familiarize yourself with the El Lift service. If you have questions regarding the El Lift Paratransit service, please call the El Lift Department at 956-795-2290.

Application for services

El Lift applications for new Customers can be found online please download the application below, for applicants to complete and to have a medical doctor ascertain the eligibility. Completed applications can be faxed to 956-795-2317 or emailed directly to El Lift administration at sesparza@ci.laredo.tx.us

PARATRANSIT FARE STRUCTURE LEVELS

El Lift Regular (Orange Ticket)	$1.75 for rides up to 7 miles
El Lift Plus (Yellow Ticket)	$2.00 for rides from 7.1 up to 14 miles
El Lift Premium (Red Ticket)	$2.25 for rides 14.1 miles and over
Guest-	will pay the same fare as El Lift customer
Personal Care Attendant (PCA’s)	No Charge – must travel with an eligible passenger
Paratransit Fare Tickets
El Lift Regular Booklet (10 tickets)	$17.50
El Lift Plus Booklet (10 tickets)	$20.00
El Lift Premium Booklet (10 tickets)	$22.50

All eligible riders, regardless of age, must pay the exact fare when boarding. Operators cannot give change. El Lift – Regular, Plus, and Premium tickets may be purchased at the following location:
Laredo Transit Center
1301 Farragut St (Main Lobby) Laredo, Texas 7804